Tenant FAQs

No, our payment structure requires the initial payment to include the first month’s rent and either the security deposit or the Move-In Solution (MIS) fee—not the last month’s rent. This simple and efficient approach helps streamline the leasing process and makes move-in smoother for everyone involved.

Our security deposit policy is highly weighed on credit scores. Credit scores are averaged together, scores 600+ are equal to 1 month's rent for deposit. Scores of 500-599 are equal to the 2 months’ rent required. An average score under 499 results in denial of application.

Yes, the security deposit is refundable at the end of the residency, provided there are no damages beyond normal wear and tear, and all lease terms have been met. It may be used to cover repairs, utility fee or cleaning if necessary.

However, please note that the Move-In Solution (MIS) Fee is non-refundable, as it covers administrative and onboarding costs associated with setting up your residency.

A cosigner may be required if an applicant does not fully meet our qualification criteria on their own. This typically applies in cases where income, credit history, or rental history falls short of our standards. A cosigner provides an added layer of financial assurance and helps support the applicant’s eligibility for the rental. Cosigners are held to the same qualifying standards and are equally responsible for the lease terms.

To begin the application process, visit our website, find the property you're interested in, and click the “Apply” button. Once your application is submitted, our dedicated leasing team will review your information and reach out to guide you through the next steps.

To help expedite the process, be sure to upload all required documents, including a valid state-issued ID and your most recent pay stubs. We're committed to making your rental experience as smooth and efficient as possible.

As a resident, you'll have access to a personalized online portal where you can easily pay rent, view your payment history, and track upcoming rent due dates. This secure, user-friendly platform is designed to make managing your rental payments simple and convenient. We're committed to providing a seamless digital experience for all your rental needs.

Start by contacting our team to initiate a lease change request. We’ll review the remaining roommate’s qualifications to ensure they meet the rental requirements independently. If they are approved, we’ll move forward with a simple lease amendment to update the agreement accordingly. This process ensures a smooth transition while keeping the lease in compliance and protecting all parties involved.

If you plan to move out at the end of your lease, you’ll need to provide written notice of your intent to vacate to N3ST Management. The required notice period may vary based on your lease terms, but in general, at least 45 days’ notice before your rent due date is required.

You can submit your notice by mail, email, or directly through your online resident portal. Be sure to keep a copy of your notice for your records.

Once notice is given, you’re expected to vacate by the lease end date. If you move out early, you may still be responsible for rent through the remainder of the lease term.

Before moving out, please ensure the property is clean and returned in the same condition as when you moved in, aside from normal wear and tear. Costs for cleaning or repairing damages may be deducted from your security deposit.

If you have questions or need assistance, feel free to reach out to a N3ST Management team member—we’re here to help.

All pets must go through our pet screening process via PetScreening. This allows us to assess and approve pets based on property policies. Once your pet is approved, the details will be added to your lease agreement to ensure clear expectations and responsibility.

This process helps protect both your pet’s wellbeing and the condition of the property, creating a safe and respectful environment for everyone.

In general, the landlord is responsible for covering repairs and maintenance needed due to normal wear and tear or to maintain the property in a safe and habitable condition. However, there are exceptions when the resident may be responsible.

Here’s a general breakdown:

• Landlord Responsibility:
  The landlord typically covers repairs related to the roof, plumbing, electrical, heating/cooling systems, and the overall structure of the property. These repairs are part of maintaining the property’s livability and are not the result of tenant-caused damage.
• Resident Responsibility:
  Residents are responsible for repairs caused by negligence, misuse, or accidental damage. This may include damage to appliances due to improper use, wall damage from moving furniture, or clogged drains caused by inappropriate items.

We aim to be fair and transparent when determining responsibility. To help maintain the condition of your home, we conduct a property inspection once a year. This allows us to proactively identify any issues and ensure the property remains in good condition. If you’re ever unsure who is responsible for a specific repair, feel free to contact our team—we’re happy to help.

To apply, you must meet the following requirements:

Before you begin, please prepare the following:

• Application fee (as listed on the property listing)
• Valid government-issued ID
• Proof of income (e.g., recent pay stubs or employment verification)
• Two years of residential history and rental references
• Details of your monthly income

Most properties require that applicants have a combined gross income of at least three (3) times the monthly rent.

Credit Score & Deposit Guidelines:

Our application process places a strong emphasis on credit history. Here's how it impacts your deposit:

• Average credit score of 600+ – 1 month’s rent as deposit
• Average score of 500–599 – 2 months’ rent as deposit
• Average score below 499 – Application will be denied

We accept co-signers on a case-by-case basis only, so all applicants must be prepared to qualify independently.

Our goal is to process applications efficiently and fairly, so having your documents ready will help speed things up. If you have any questions along the way, our team is happy to assist!

No, we require that all applicants view the property before submitting an application. Applications submitted without a prior viewing will be denied, and the application fee will not be refunded.

We understand that scheduling a visit may not always be possible. In that case, you're welcome to arrange for a trusted friend or family member to view the property on your behalf.

While listing photos provide a general idea of the space, they may not fully reflect the current condition or layout. Viewing the property ensures it meets your expectations, lifestyle, and needs before making a commitment.

We make touring a property simple and convenient. You can schedule a viewing by:

• Booking an appointment online
• Calling the phone number listed on the property listing
• Or clicking here to reach out via our contact page

Once we receive your request, our team will promptly coordinate a property tour that fits your schedule. Our goal is to make the process smooth and help you find your ideal home.

Rent is due on the first day of each month. We offer several convenient payment options:

• Pay online: To access our payment system. Use the Tenant Login to view your account balance and make a payment.
• Bank automation (ACH): Set up automatic payments directly from your bank account.
• Credit card: Pay securely using a credit card through the online portal.

Please note: Cash payments are not accepted for security reasons.

We recommend setting up automated payments or reminders to avoid late fees and ensure timely payment.

Rent increases typically occur at the end of a lease term, during the lease renewal process. However, an increase is not guaranteed. We carefully review market conditions, comparable rental rates, and the property owner’s preferences before making any adjustments.

Our goal is to ensure rent remains fair, competitive, and reflective of the property's value while maintaining a positive experience for residents.

Unfortunately, we cannot waive late rent fees. Our late fee policy is designed to comply with Fair Housing laws, which require that all tenants are treated equally and consistently. This ensures fairness and prevents any form of preferential treatment.

To avoid late fees, we recommend setting up automated payments or reminders through your tenant portal.

If you're unable to pay rent on time, please contact a N3ST Management team member as soon as possible. Open communication is key—letting us know early may help us work with you to find a solution. Failing to communicate or make payment could lead to late fees or, in some cases, eviction proceedings.

Yes, you may request to add a roommate or family member to your household, but any new resident must be approved first. This is done by submitting a rental application and paying the application fee, just like you did during your initial application. You can start this process through our online portal.

The new occupant must successfully complete our screening process before moving in. Skipping any part of this process is a lease violation and may result in lease termination.

If you have any questions or need help getting started, please don’t hesitate to contact us—we’re here to help!

Emergencies are situations that threaten human safety or have the potential to cause significant property damage. Examples include:

• Burst pipes causing flooding
• Sewer backups
• No heat during extreme cold
• Electrical hazards (e.g., exposed wiring or sparking outlets)
• Gas leaks (please call your gas provider immediately)
• Fire (call 911 first, then notify management)

If you’re unsure whether something qualifies as an emergency, it’s always best to err on the side of caution and contact us right away.

The pet policy may vary depending on the specific terms of your lease agreement. If you have household pets or assistance animals, we require them to go through our pet screening process as part of your application.

If you already have an approved pet and would like to add another, please contact our office first. Each request is reviewed on a case-by-case basis, in accordance with your lease terms.

We’re happy to walk you through the process and answer any questions you may have.

No, changing the locks on your own is a violation of the lease agreement. However, if you wish to install new locks or add extra security features, you must submit a written request for approval.

If approved, the installation must be handled by one of our authorized contractors, and you will be responsible for any associated costs.

This process ensures the safety and access needs of both residents and management are maintained.

Yes, but only under specific circumstances and with proper notice. If there is a need to enter the property, we will notify you in advance, except in the case of an emergency (such as a major water leak or safety issue), where immediate access may be necessary.

Reasons for entry may include:

• Emergency repairs
• Scheduled maintenance
• Property inspections
• Access for insurance agents or contractors

While regular maintenance is typically scheduled when you're available, there may be occasions when access is required during your absence. In all cases, we aim to respect your privacy and comply with local laws regarding notice and entry.

Yes, renters insurance is required for all tenants before moving in. You must provide proof of active renters insurance as part of the move-in process—this confirmation is required before keys can be released.

Renters insurance helps protect your personal belongings and provides liability coverage in case of accidents or damages. It’s an important part of safeguarding both you and the property.